↩️Refunds and withdrawal

By the What It Costs editorial desk

Last updated 2026-08-10.

The short version

You have 14 days from buying Pro to change your mind and get your money back. Press Withdraw from contract on your account page. We confirm by email straight away and the refund goes back to the payment method you used, within 14 days of that email.

You do not need a reason, and we do not ask you to give one up.

Your right of withdrawal

If you are a consumer in the EU, you have a statutory right to withdraw from this contract within 14 days without giving any reason. The period ends 14 days after the day the contract was concluded — that is, 14 days after you bought Pro.

A Pro subscription is a digital service, not digital content. The Court of Justice of the European Union confirmed on 9 July 2026 in Sky Österreich Fernsehen (C-234/25) that the exception in Article 16(m) of the Consumer Rights Directive must be read strictly and does not cover a subscription of this kind, so the right of withdrawal survives even once you have started using the service. We do not ask you to waive it, and any statement that appears to do so has no effect.

If you use Pro during those 14 days and then withdraw, we may keep a proportion of the price for the part you used, calculated against the full price of the plan. In practice, for a subscription this small, we refund the whole amount.

Outside the EU the statutory right may not exist where you live. It makes no difference here: we apply the same 14 days to everyone, wherever you bought from.

How to withdraw

The button. Sign in and press Withdraw from contract on your account page. It is one click, always in the same place, and it works whenever the contract is live. This is the withdrawal function required by Directive (EU) 2023/2673.

Or write to us. A clear statement is enough — email, letter, anything unambiguous. You may use this wording, though you do not have to:

To maicrosites.com and to the seller named on my receipt: I hereby give notice that I withdraw from my contract for the What It Costs Pro subscription. Ordered on [date]. Name: [your name]. Email address on the account: [your email]. Date: [today].

Send it to info@costrunning.com. The deadline is met if you send it before the 14 days are up — it does not matter when it arrives, and it does not matter that the seller of record is a payment company rather than us. We pass it on the same day and the date that counts is the date you sent it to us.

What happens next. We email you a confirmation with the time we received it; keep it, it is your proof. The refund goes back by the same payment method you used, at no charge to you, within 14 days of the withdrawal reaching us.

Cancelling is not the same thing

Cancelling simply turns off the next renewal. Nothing is charged again and nothing is deleted.

After 14 days

The statutory right has passed, but write to us anyway if something is wrong. If Pro did not work as described, if you were charged twice, or if a renewal caught you out and you have not used the new period, we will sort it out. We would rather refund you than have you feel cheated over a few euros.

Who pays the refund

The legal seller of the subscription is our payment provider Polar, acting as merchant of record, so the money comes back from them and their buyer terms cover the payment itself. Two things follow, and both are in your favour:

• You do not have to contact them. Tell us and we arrange it. We are the ones who know what you bought and why you are asking.
• Their own refund policy is a floor, not a ceiling. Where a provider offers a shorter window than the 14 days above, the 14 days still apply — a statutory right is not something either of us can shorten by agreement.

Your data

Withdrawing or cancelling does not delete anything. Your saved setups stay, and you can export them as JSON or delete the whole account from the account page whenever you want. See our privacy notice.